Wigix Help Center

FAQ

• + General Usage
• + Product Owners, Referrals & Category Experts
• + Item Submissions
• + Transactions, Fees, Balance & Pay-outs
• + Tips and Tricks

How to...

• + Sell an item
• + Buy an item
• + Create a Buy Order
• + Build Your Storefront
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• + See what your friends want
• + Meet other collectors
• + Tag a Product
• + Add Wigix to Facebook
• + Be a Category Expert
• + Label your stuff (photo tagging)
• + Export to Cragislist
• + Be a trusted member
• + Protect yourself from fraudulent activity
• + Sell more effectively
• + Import your eBay listings

Category Experts

• + For Category Experts

Make money without selling a thing

• + How does Wigix work?
• + Make Money
• + Wigix Affiliates

Others

• + Report Bug
• + Wigix Glossary

FAQ > Transactions, Fees, Balance & Pay-outs

1. What fees must I pay Wigix? (fee schedule)

   1. There are no listing or transaction fees on Wigix.
   2. See our Fees page.

2. Does it cost anything to list an item for sale or buy?

   1. No! Wigix.com has no listing or transaction fees.

3. How do I place an item to sell?

   1. Please see our page on how to sell items on Wigix.com.

4. How do I buy an item?

   1. Please see our page on how to buy items on Wigix.com.

5. How long is a buy or sell order listed?

   1. Buy and sell orders can be listed until a certain date, or until you cancel it. You are prompted to set this attribute when you create the order.

6. How do I pay for a purchase?

   1. Purchases can be completed using PayPal, Google Checkout. Go to "My Wigix > Orders > Buy Orders" to see your pending Buy Orders.

7. What are my Orders? Is there a listing of all my transactions?

   1. All your transactions are listed in the "Orders" list in your My Wigix profile. These include all buy and sell orders.
   2. This history will remain here for your reference.

8. Can I edit a buy or sell order?

   1. Yes! Any open order can be edited. Visit your listing of "Orders" in your My Wigix profile. Find the order you wish to edit. Select the "View this Order" option from the drop-down menu on the right hand-side

9. Can I cancel a transaction?

   1. Any open buy or sell order can always be cancelled before payment. However, once a sale has been paid, you cannot back out.

10. How do I leave feedback?

    1. As a buyer: Once you receive the item and it is in its stated condition, log into your Wigix account and go to My Wigix > Orders > Buy Orders > View Order. Then mark your item as Received. At this time, you can rate the Seller.
    2. As a seller: Once the buyer marks the item as received, go to My Wigix > Orders > Sell Orders > View Order to Rate the Buyer with a Thumbs Up or Thumbs Down.
    3. Please note: All items not marked as Received within 15 days of shipment [30 days for Media Mail], will automatically be marked.

11. What is my Account? How does Wigix bill me? How do I make a payment on my balance?

    1. Your Account Balance is available through "My Wigix > Account Balance" and lists all transactions. Wigix will send you an invoice listing the account activities. You can make payments using PayPal, Google Checkout, or ACH/eCheck.

12. Why is Wigix paying me?

    1. Wigix wants to build a community and believes in sharing the fruits of such labor. Our goal is to develop a marketplace where contribution is rewarded.

13. I have a positive balance. How do I get my money?

    1. The amount that you earn from Wigix is always available through My Wigix > Account Balance. Use the Transfer Funds function (right-hand side) and select "From: Wigix Account" to transfer to your Paypal, Google Checkout or ACH account. Use the Manage Account links to set up any or all of those 3 payment accounts.

14. How do I perform an Escrow?

    1. What is an Escrow Service?

    2. An escrow service is a licensed business that receives, holds, and sends a buyer's money to a seller according to instructions agreed on by both parties. Once the buyer receives and approves the item from the seller, the escrow service then sends the payment to the seller.

       Escrow is available for any purchase, but is recommended for purchases of $500 or more.

    3. Please only use www.escrow.com.

       

    4. How Does Escrow Work?

       1. Buyer and seller agree to terms and decide to use www.escrow.com.

       2. Buyer pays www.escrow.com.

       3. Seller ships the merchandise and www.escrow.com tracks the shipment.

       4. Buyer confirms the receipt and approval of the merchandise.

       5. www.escrow.com pays the seller.

    5. Why use Escrow?

       Escrow.com reduces the potential risk of fraud by acting as a trusted member third party that collects, holds and disburses funds according to Buyer and Seller instructions.

    6. When to use Escrow?

       Escrow is well-suited for items such as automobiles, motorcycles, jewelry, specialized computer equipment, and other high-ticket items. For example, if you are interested in buying a brand new laptop from a new seller on Wigix and do not feel secure with sending money to them, this is a great opportunity to involve Escrow.com

    7. Caution:

       • If you are a buyer or a seller and choose to pay or be paid through an escrow service, you should only use Escrow.com (www.escrow.com).

       • There are a lot of fraudulent escrow services, so please use caution if a seller suggests using a service other than www.escrow.com. If the other party insists that you use a specific escrow service and will not accept www.escrow.com as an alternative, please decline the transaction and send an email to customerservice@wigix.com.

       • Always sign in to www.escrow.com to verify information you have received via email to avoid being deceived by fraudulent emails. Make sure you type the entire address (www.escrow.com). Do not let the browser auto-fill the URL.

       • If you're a seller, be cautious about buyers claiming to have paid for an item through an escrow service other than www.escrow.com.

       • There are fees associated with using an escrow. Buyers and sellers should agree before the close of a transaction how the fees will be paid. Escrow.com (www.escrow.com) publishes their fee schedule, along with their accepted methods of payment on their Web site (www.escrow.com).

15. What is ACH Bank Transfer?

    1. The automated clearinghouse (ACH) bank transfer is an electronic fund transfer system that banks use to transmit and receive funds without the presence of paper checks. ACH transactions are therefore electronic payment instructions to transfer money into and out of a bank account. This service is only available to bank accounts located in the U.S.

       To use ACH, go to "My Wigix > Preferences > Payments and Verification" and verify your bank account in the "ACH" section. These are secured transactions and your information will not be jeopardized.

    2. 

    3. To verify, Wigix will place one small deposit in your bank account. In an average of 4 business days, check your bank account for the deposit and the verification code. The verification code consists of 4 or more digits (randomly generated). You will need the last 4 digits of the verification code to verify your bank account.

    4. Sample of verification code on a bank statement:
       

    5. Once verified, you will be able to use ACH in the "Transfer Funds" section in "My Wigix > Account Balance" to deposit and withdraw funds into your Wigix Account.

    6. IMPORTANT: ACH Bank Transfers can take up to 5 business days (Monday through Friday, excluding holidays) to reflect in your Wigix or bank account.

    7. The following is a timeline illustrating the transaction flow from origination to completion.

       Day 1: Submission Date - All ACH transactions must be made before 2:00 PM PST in order for them to be processed the next business day. If you make an ACH request on Friday at 4:00 PM PST, this transaction may not be processed until Tuesday the following week.

       Day 2: Effective Date - Payment instructions are sent to the customer's bank. If the instruction is to transfer fund from your bank account to your Wigix account, you will see a deduction in your bank account. However, the fund is being held by your bank while in transit to the Wigix's bank account. If the account is closed or is invalid, your bank will send out a rejected item notification to the Federal Reserve which will in turn report it to our ACH processor.

       Day 3: Deadline for Returns - All returned items must be communicated to the Federal Reserve by this day. The Federal Reserve will report these items back to our ACH processor.

       Day 4: Last Day of Returns - The ACH processor will notify Wigix of all the cleared, rejected, or returned items.

       Day 5: Funds Available - If this is an incoming fund into your Wigix account, our bank will confirm the transaction as settled and the funds will become available for your use. If this is an outgoing fund from your Wigix account, you will see a deposit in your bank account on this day. The entire cycle from origination to completion takes about 5 business days.

16. Why can't I use Wigix as a payment option?

    1. After listening to member feedback, Wigix has also decided to disable Wigix to Wigix payments. Buyers can still pay through Paypal, Google Checkout and Amazon Payments. Sellers, page owners, CEs and contest winners can still use ACH/eCheck (as well as Paypal, Google Checkout and Amazon Payments) to withdraw their earnings.

17. Payment disputes: How do I get my money back?

    1. If you paid for the item and feel that you are not going to receive your item, we would recommend opening a dispute with the payment processor. We will provide any necessary support to your 3rd party payment service required.

       If you paid via Paypal: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside
       If you paid via Google Checkout: http://checkout.google.com/support/bin/answer.py?hl=en&answer=42821
       If you paid via Amazon Payments: https://payments.amazon.com/sdui/sdui/about?nodeId=6025

Keeping fees at bay